When in doubt, blame the robots. As Facebook has fallen from grace and struggled to reconcile its role in spreading propaganda and stoking political anger, the company has proposed a familiar solution: If the algorithm has failed, let’s just build a better algorithm.

It’s a noble goal for the next hackathon. As a mechanism for real change, however, the focus on software misses the point. Facebook’s problems can’t be solved with more data or better code. They’re simply the most potent and alarming example of the fact that the internet has failed as a public forum. Not long ago, the…

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