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Bankrupt crypto lender Celsius has opened withdrawals for eligible custody users starting Nov. 29, according to a statement on its official handle on social media platform X (formerly Twitter).

A Nov. 28 court filing showed that the “eligible custody users” are classified as customers who are “holders of Class 6A General Custody Claims and/or Class 6B Withdrawable Custody Claim.” Per the filing, these customers could withdraw 72.5% of their crypto, minus transaction fees, until Feb. 28.

“Please note that the only assets currently available for withdrawal are certain Custody Assets,” Celsius wrote. “All other cryptocurrency remains unavailable for withdrawal at this time.”

Celsius customers trying to withdraw from the platform have faced varying problems, with many complaining about the slow process and an inability to log in to the lender’s application, according to complaints shared on social media platforms X and Reddit.

One Celsius customer lamented on Reddit that:

“I got all verified and such, but the “send” page is blank/won’t load- anyone else seeing this? So is this just a keep refreshing and hope for the best situation? I’ve even logged out and back in, same.”

Several others pointed out that attempts to log in via Facebook have failed. Celsius Newco Community stated:

“It is absolutely outrageous that Custody creditors with Facebook login will not be able to withdraw their digital assets today because the Celsius so-called developers are not able to fix it.”

In its court filing, Celsius had anticipated these issues and said:

“[Celsius] expect to receive a high number of withdrawal requests and are committed to ensuring accurate and safe withdrawals off of their platform, any such withdrawals may not be processed immediately upon request.”

The post Celsius initiates withdrawals for eligible custody users amid app glitches and login woes appeared first on CryptoSlate.

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