FuturistiCX 2021: Freshworks Presents New Customer Experience Strategies

2021-4-1 09:37

In this new age of digitally connected living, it is imperative for Customer Experience experts to adapt to innovative technologies to meet customer expectations and deliver superior customer service across various channels.

The 2021 edition of FuturistiCX Middle East lived up to its reputation of being the biggest Customer Experience Conclave as it hosted 250+ delegates and industry leaders within the customer experience world.

At the virtual event, the line-up of brilliant speakers took turns to share insights on how to integrate disruptive CX technologies like Artificial Intelligence, Machine Learning, Virtual Assistants, Data Analytics, and Cloud to deliver seamless and proactive customer experience.

“The technology we now refer to as CRM stems from the need to have real time customer dialogue “, Qaalfa Dibeehi, Dean of the Customer Experience Leadership at Majid Al Futtaim (The School of Great Moments) highlighted this as he delivered the opening remarks.

Vishal Chopra, Head of Field Marketing, APAC, MEA at Frehworks, in his keynote session, shared an interesting insight from global CX Mandate report, recently conducted by Frehsworks. He said “65% of Customer Service Leaders worldwide are embracing remote or hybird operating models”.

“We have had to prioritise our budget and process to better serve the needs of our customers. We have also experienced more service delivered through our online transaction channels”, Abdulmohsen Al-Mulhem – Chief Marketing & Customer Experience Officer, Bank Albilad had this to say at the “C-Suite Executive panel”.

“Customer experience gets us intertwined with digital transformation. You cannot compete in a digital world by being stuck in a traditional & manual business model. Don’t show up for a car race whilst riding a donkey!”, says Evans Munyuki the Award-Winning Chief Digital Officer and Author of the 5-Star-Rated Book titled “Up for Digital Transformation in the Gig Economy”.

“Data governance, data management and data utilisation are one of the challenges faced in Customer Experience. There’s a conflict of privacy as it relates to data”, Seham El Behissy, General Manager Digital & Connected Cars – Middle East, Groupe Renault shared this at the “Visionary Panel”.

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick returns on investment. Headquartered in San Mateo, Calif., Freshworks’ 3,000+ team members work in offices throughout the world. For more information, visit www.freshworks.com.

Exibex is a market leader in knowledge-based conferences, managed events, and business consulting. The team provides innovative and interactive networking platforms to foster engagement with C-level communities for global corporations.

For more information about our upcoming event, please visit – https://finnovex.com/

Media Contact:

Tolulope Folaranmi | Regional Marketing Manager – Exibex
E: [email protected]

The post FuturistiCX 2021: Freshworks Presents New Customer Experience Strategies appeared first on BeInCrypto.

Similar to Notcoin - Blum - Airdrops In 2024

origin »

Experience Points (XP) на Currencies.ru

$ 0 (+0.00%)
Объем 24H $0
Изменеия 24h: 0.00 %, 7d: 0.00 %
Cегодня L: $0 - H: $0
Капитализация $0 Rank 99999
Цена в час новости $ 1.7E-6 (-100%)

experience customer futuristicx 2021 hosted leaders conclave

experience customer → Результатов: 85


Фото:

PayPal покупает приложение для поиска скидочных купонов за $4 млрд

Платежная система PayPal объявила о покупке калифорнийского стартапа Honey Science Corporation за $4 млрд. Эта покупка станет крупнейшей для PayPal сделкой подобного рода. Как передает издание TechCrunch, стартапу заплатят наличными деньгами.

2019-11-21 11:56


Companies in China Are Claiming to Use Blockchain Technology to Improve Stock Prices

Blockchain technology is one of the biggest forms of fintech to arise in recent years, and many people want to use it in their own businesses to improve customer experience, organization, and more. However, it seems that some companies in China believe that its easier to claim the use of blockchain technology than to actually […]

2019-11-20 03:00


Royal Bank of Canada Joins List of Fearful Anti-Crypto Institutions as Customer Shares Horrible Experience

The advent of Bitcoin and cryptocurrencies along with all other uses of blockchain technology isn’t exactly sitting well with traditional institutions. Though unsurprising, some of these firms are publicly speaking against cryptocurrency and would do everything within their power, to tackle the sector.

2019-7-22 23:20


GSTAR ICO

GSTAR is a mobile-based Blockchain system. This is called GOX, and GOX stands for Global Online mobile Blockchain system. GOX is performed the mining by the mobile game. Game is the mining. And also broadcasting and medical platforms are all performed by mobile.

2019-2-21 20:03